Terms of sale and services

1. Purpose

Professionnalisable is a digital platform published and operated by Exceptions SAS. These terms govern the sale of the platform's paid services.

They supplement the terms of use. By ordering a paid service, you accept them.

2. Services and prices

The services below are those actually offered, at the prices in effect on the day this page is displayed.

The professional domain plan includes the domain name, its technical configuration, a security certificate and one professional mailbox. Additional mailboxes are billed separately, at the price shown above.

The price applicable to an order is the one displayed at the time of that order. It is then frozen on the invoice: a later change of price never alters an invoice already issued.

3. Currency and tax

Prices are expressed in United States dollars (USD) and are the prices due.

Exceptions SAS does not apply value added tax to these services as its situation currently stands. No tax is therefore added to the displayed amount, and invoices contain none.

Should that situation change, invoices and these terms would be updated, and a new version published.

4. First month free

The website plan includes a free first month, counted from the publication of the website.

The trial is granted ONCE PER ACCOUNT, not once per website: creating a second website does not reopen a new free month.

No payment method is required to benefit from it, and the trial does not turn into an automatic charge: at its end an invoice is issued, and it is your payment that continues the service.

If you pay before the trial ends, the paid period starts on the day of payment: you do not lose the remaining trial days, they are simply closed by your payment.

5. Ordering

An order is placed from your account area. It covers an identified service, for an identified website, at the price displayed at the time of the order.

A website can only be covered by ONE main plan at a time: the monthly website plan or the annual domain plan. Subscribing to the annual plan replaces the current monthly plan; the value of the monthly period already paid and not yet used is not lost: it is kept as prepaid credit (see “Prepaid credit”).

6. Payment

Payments are made by mobile money, through a secure payment gateway. Your payment details are entered at that gateway: we keep none of that data.

Payment is deemed complete when the gateway confirms receipt to us. YOUR BROWSER RETURNING DOES NOT CONSTITUTE PAYMENT: confirmation reaches us through a separate channel, and it is that confirmation which triggers activation. A payment may therefore take a few moments to be taken into account.

In the event of failure or abandonment, no sum is due and the service is not activated.

7. Service activation

Activation takes place as soon as receipt is confirmed, with the following nuances.

THE WEBSITE SUBSCRIPTION is active immediately, for the period paid.

THE PROFESSIONAL DOMAIN enters a processing queue: paid does not mean reachable. Its registration, the name server configuration and the certificate issue require operations that are not instantaneous, and DNS record propagation can take up to forty-eight hours. The website continues to be served at its professionnalisable.com address in the meantime.

THE MAILBOX is reserved as soon as payment is made, then created with the provider. Until it is created, it appears as being set up: the address does not yet receive mail.

THE GUIDANCE SESSION enters technician matching as soon as payment is made.

8. Term and renewal

The website subscription is priced MONTHLY. The professional domain is an ANNUAL service. Additional mailboxes are billed monthly and renewed together with the domain (see “Professional mailboxes”).

Services continue from one period to the next through the settlement of the renewal invoice. THERE IS NO AUTOMATIC DEBIT: each period is paid by a deliberate act on your part.

The renewal invoice is issued before the due date, with a lead time specific to each service, shown in the services table. Reminders are sent to you before the due date.

Not paying therefore amounts to not renewing: there is no need to terminate.

9. Invoicing

Each service gives rise to a numbered invoice, viewable and printable from your account area.

The invoice freezes the detail of what was invoiced: description, unit price, quantity, amount, currency and period covered. A later change in prices never alters an invoice already issued, nor a period already paid.

When prepaid credit is used, the invoice shows its total, the credit deducted and the amount due; only that remaining amount is paid by mobile money.

Invoices are kept and remain accessible from your account area.

10. Paying several months

You may pay the website subscription several months in advance, from 1 to 36 months.

The amount is the number of months chosen multiplied by the monthly price in effect on the day of the order, shown in the services table. NO DISCOUNT is tied to the duration.

If your subscription is running when the payment is confirmed, the months paid are added AFTER YOUR CURRENT RENEWAL DATE: you never lose a day already paid for. If it has lapsed, they run from the confirmation of the payment. During the trial, the rule of the “First month free” section applies.

The duration purchased is frozen on the invoice: it can neither be reduced nor changed afterwards.

11. Add-on modules

Add-on modules may be added to a website whose subscription is paid. Each module has an ACTIVATION FEE, due once per website, and a monthly price, shown on the modules page of your account area.

On activation, the period invoiced is aligned with your website's renewal date. Extensions are invoiced at the module's monthly price multiplied by the number of months; no annual discount applies. The activation fee is never charged again on an extension or a resumption.

PAYING SEVERAL MONTHS OF THE SUBSCRIPTION DOES NOT AUTOMATICALLY EXTEND YOUR MODULES. Each active module is shown to you when you order: it is only extended, to the website's new renewal date, if you select it. A module that is not selected keeps its renewal date and remains subject to its own renewal, which you may stop at any time from the modules page.

A module period already paid is never taken away from you, including when you change plans.

12. Prepaid credit

PREPAID CREDIT is a value expressed in United States dollars, held by Professionnalisable on behalf of a website. It arises when a sum already paid can no longer be used in its original form — in particular the value of the monthly period paid and not used when moving to the professional domain, or a payment received for a cancelled invoice.

It BELONGS TO THE WEBSITE that generated it. It is used automatically on that website's Professionnalisable invoices eligible for credit — website subscription, professional domain, modules, additional mailboxes and other services invoiced to the website — when they are issued. When it covers only part of an invoice, only the rest is to be paid; when it covers it entirely, the invoice is settled without any mobile money payment. Guidance sessions cannot be paid with prepaid credit.

Prepaid credit DOES NOT EXPIRE as long as the website exists. It stays attached to the website when the website is suspended, taken offline or archived, and becomes usable again if the website resumes its activity. If ownership of the website is transferred, it follows the website and benefits its new owner. Every credit movement is recorded and can be consulted.

Prepaid credit is intended for the payment of Professionnalisable services for the website concerned. It can neither be transferred to another website or another user, nor converted into cash, subject to any applicable mandatory legal provisions. A website holding prepaid credit is not permanently deleted without that credit first being reviewed by our team.

13. Late or missing payment

After the due date, the invoice remains payable. A seven-day tolerance period runs before any consequence for the service: it allows a payment in progress to complete.

At the end of that period, the service concerned is closed:

• the website subscription having lapsed, the website stops being accessible to the public
• the professional domain stops being operational, and the website is again served at its professionnalisable.com address
• the mailboxes concerned are suspended.

No data is deleted at that stage, and no replacement invoice is issued.

14. Going offline and reinstatement

Going offline for non-payment is reversible and involves no loss.

Your content, your public address, your images and your invoices are kept. Your website remains viewable and editable from your account area: only its distribution to the public is interrupted. Visitors receive a neutral page, which does not state the reason — your payment situation is no business of your clients.

Settling the invoice automatically restores accessibility, in the exact state in which you left the website: a published site becomes public again, a draft stays a draft.

This is DISTINCT from a moderation suspension. A website suspended on moderation grounds stays down even after payment: payment never lifts a moderation decision. See the terms of use.

15. Professional domain

The professional domain plan includes the registration of a domain name, its technical configuration, a security certificate and a first professional mailbox.

THE DOMAIN NAME IS REGISTERED IN YOUR NAME. It belongs to you. Its registration depends on an outside registrar and on the rules specific to the chosen extension: the availability of a name cannot be guaranteed before it is actually reserved.

Activating the domain on our servers is subject to technical checks: the DNS records must point to our infrastructure and must actually have propagated. Those delays are not within our control.

THE PROFESSIONAL DOMAIN IS BILLED YEARLY, at the price shown in the services table. Subscribing to it moves your website's main billing to an ANNUAL CYCLE: the monthly subscription is replaced, and the website's main renewal date becomes that of the domain. The value of the monthly subscription days already paid and not used on the first day of the domain is calculated to the day — amount paid multiplied by the number of remaining days and divided by the number of days in the period — and kept as prepaid credit, deducted from the domain invoice. Active modules align with the annual renewal date: their period already paid remains theirs, and only the missing period is invoiced, at the module's monthly price.

On expiry without renewal, the domain stops being operational and your website is again served at its professionnalisable.com address, which stays attached to you. Returning to the base plan is an explicit choice on your part: we do not re-subscribe you automatically. A domain renewed after its expiry becomes operational again as soon as payment is received, subject to its availability with the registrar.

DOMAIN HOLDER WHEN THE WEBSITE IS TRANSFERRED. When a website changes owner within Professionnalisable (see “Transfer of website ownership”) and has a domain managed by us, the domain stays managed by Professionnalisable and keeps working; the new owner of the website becomes its holder. We carry out the formalities needed with the registrar to update the holder and contacts of the domain. This internal update is FREE OF CHARGE and is not an external transfer. Its timing depends on the registrar and on the rules of the extension, which may impose a specific procedure or confirmation.

16. Professional mailboxes

The domain plan includes ONE PROFESSIONAL MAILBOX, with no activation fee and no separate billing: it follows the validity of the domain.

ADDITIONAL MAILBOXES may be ordered. Each one gives rise to an activation fee, due once, then to a monthly price, shown in the services table. The first invoice covers the period up to the domain's renewal date; EACH MONTH STARTED in that first period is due in full. The mailbox is then renewed with the domain, for a full year invoiced at twelve times the monthly price, with no discount. A mailbox whose period was paid at an earlier price keeps that period; the new price applies from its next renewal.

Certain technical addresses are reserved for operating the domain and cannot be assigned.

WE KEEP NO MAILBOX PASSWORD and have no access to the content of your messages. Backing up your mail is your responsibility.

MAILBOXES DEPEND ON THE DOMAIN. When the domain expires, the included mailbox and the additional mailboxes attached to it may be suspended; an additional mailbox may also be suspended when its own period expires. Suspension does not in itself delete messages. Any permanent deletion is subject to the technical conditions and retention periods applicable to the email service, which are communicated to you when they apply. When the domain is renewed, each mailbox resumes according to its own rights: an additional mailbox whose period has not been paid is not restored free of charge. Do not wait for the due date to back up what matters.

17. Owner, Managers and Editors

Every website has exactly ONE OWNER: the account it is attached to. The owner remains the holder of the website, of its address and, where applicable, of its domain.

The owner may allow other users to work on the website, without ever sharing a password, at two levels:

• the MANAGER can edit the website, change its template and publish it; they can neither transfer the website, nor change its address or profession, nor archive it, nor manage access or billing
• the EDITOR can only edit the content, the images and the appearance.

Access is granted by invitation, accepted by the invited person from their own account. It may be permanent or limited in time; when its term is reached, it ends by itself. The owner may remove it at any time, and the person may give it up.

A MANAGER OR AN EDITOR ACQUIRES NO OWNERSHIP RIGHT over the website, its address or its domain merely by having access. Only the transfer process described below changes the owner.

The owner freely chooses whom they open their website to. They remain responsible, towards us and towards their visitors, for the content and actions carried out on their website by the people they have voluntarily authorised, as if they had carried them out themselves — without prejudice to our own responsibilities and to the remedies the owner has against those people. Every authorisation, removal and role change is time-stamped and can be consulted from the owner's account.

18. Access of the Professionnalisable Technician to your website

Assigning a technician to your guidance session DOES NOT GIVE THEM ACCESS TO YOUR WEBSITE. They can only work on it with your explicit authorisation, which you give from your account, knowingly.

Once authorised, the technician works as a Manager, within the limits set by the platform for that role. You remain the owner, you never share your password, and you can remove this access at any time.

This access is tied to the guidance session: it ends by itself when the session is completed and validated, cancelled or closed, when the technician is no longer assigned to your request, or when they cease to practise within the scheme. If you wish to keep working with that person afterwards, you may invite them like any Manager or Editor, as described in the previous section.

19. Billing contact

By default, the owner of a website receives and pays the invoices for that website. The owner may designate another user as BILLING CONTACT.

This designation only takes effect after the EXPRESS ACCEPTANCE of the designated person, from their own account: no payment obligation may be imposed on a third party without their agreement. Until that acceptance, nothing changes.

The billing contact receives and pays the FUTURE invoices of the website for the services concerned — subscription, domain, mailboxes — and may order those services. This gives them no editing right over the website and no right over its ownership. Invoices already issued remain attached to their original recipient and are not reassigned.

The billing contact may withdraw at any time, and the owner may take billing back at any time. In both cases, the following invoices go back to the owner, unless a new designation is accepted. Changing the billing contact does not transfer ownership of the website; transferring ownership does not, by itself, change the billing contact.

20. Transfer of website ownership

The owner may transfer ownership of their website to another Professionnalisable account. THIS TRANSFER IS FREE OF CHARGE.

It is made by a proposal sent to the future owner and ONLY TAKES EFFECT UPON THEIR ACCEPTANCE, from their own account. Until it is accepted, the current owner remains the owner, nothing changes on the website, and the proposal may be cancelled from the owner's account; it expires by itself after a reasonable period.

The transfer changes the owner and the rights that go with it, and nothing else. It entails neither the deletion of the website, nor the loss of its content, images or address, nor the loss of the current subscription and its due dates, nor the loss of past invoices and payments, nor the loss of the website's prepaid credit, nor the deletion of the domain or mailboxes. The website is not recreated.

When making the proposal, the current owner may ask to remain a Manager of the website after the transfer, and may choose whether billing stays with the current billing contact or is offered to the new owner — who remains free to accept it or not. These choices are distinct from the transfer itself.

We never carry out a transfer of ownership without the new owner's acceptance.

21. External transfer of the domain

The owner of a website whose domain is managed by Professionnalisable may ask for that domain to be transferred to a registrar or provider of their choice.

This is an EXCEPTIONAL HANDLING AND SUPPORT SERVICE, carried out by hand by our team, and not a regular catalogue service. It is invoiced to the website owner, at the price communicated to them at the time of their request, before any confirmation. This price is set by us and may change; a revision does not apply to a request already filed.

Before confirming, the owner is informed that:

• the domain will leave Professionnalisable's management
• we will no longer renew or configure it after the transfer
• their website will again be served at its professionnalisable.com address, which stays attached to them
• the professional mailboxes attached to the domain may be suspended once the transfer is complete
• it is up to them to back up, before completion, the messages and data they wish to keep
• we do not guarantee that an expired domain can simply be bought back or recovered: depending on the extension, the registrar and the registry, specific periods and rules apply, and a third party may acquire it.

The elements needed for the transfer — in particular the unlocking of the domain and the authorisation code where the extension provides for one — are handed over to the domain holder, according to the procedure applicable to the extension concerned. Transfer rules and timings vary between extensions and registrars.

The request is handled once paid. Before payment, it may be cancelled from the owner's account. After payment but before the technical operations have actually begun, a cancellation and refund request may be sent to us and is examined under the “Refunds” section. Once the operations have begun, any refund takes into account the work already done and any external costs incurred.

This service must not be confused with the update of the holder when ownership is transferred within Professionnalisable, which is free of charge and leaves the domain managed by us.

22. Guidance sessions

Guidance is an optional service: a session with a technician working within the Professionnalisable scheme, remotely or on site, to help you build and publish your website.

The price, duration and conditions of the session are frozen at the time of the order: a later price revision does not change a request already registered.

The process is as follows:

• you have 24 hours to pay for the request, failing which it expires
• we look for a technician for 48 hours; if none is found, the session cannot take place and you are refunded
• the session takes place at the confirmed slot
• you confirm that it went well; absent any response from you within 3 days, it is treated as validated
• you have 7 days after the session to report a problem.

YOU REMAIN IN CONTROL OF YOUR ACCOUNT. A technician assists you; they do not act in your place, never have any reason to know your password, and may receive no payment outside the platform.

23. Cancelling a session

You may cancel a session from your account area.

Cancelled more than 24 hours before the appointment, the session is refunded.

Cancelled less than 24 hours before the appointment, it gives rise to a credit note usable on a later session, not to a refund: the slot was reserved and the technician made themselves available.

If you do not attend the appointment without having cancelled, the session is treated as due.

24. Refunds

We would rather state plainly what is refunded and what is not.

ARE REFUNDED: a guidance session for which no technician could be assigned within the set period; a session cancelled within the time limits; and any sum collected in error on our part.

ARE NOT REFUNDED, absent express agreement: the current subscription period, which you keep the benefit of until its end; the registered domain name, which was acquired in your name from a third party; the mailbox created; and the guidance session delivered.

VOLUNTARY CHANGE OF PLAN: the value of a period already paid and not used is normally not lost — it is kept as the website's prepaid credit (see “Prepaid credit”) rather than refunded, subject to any applicable mandatory legal provisions.

EXTERNAL DOMAIN TRANSFER: a request not yet paid is cancelled free of charge. A paid request whose technical operations have not yet begun may be the subject of a refund request, examined in good faith. Once the operations have begun — unlocking, hand-over of the authorisation code, exchanges with the new provider — any refund is assessed in light of the work done and the external costs incurred; a completed transfer is not refunded. These rules apply without prejudice to the mandatory provisions you may benefit from.

A refund request is addressed to our support team, which examines it and answers you with reasons. Refunds are processed manually and follow the route of the original payment method.

25. Services depending on third parties

Domain name registration, hosting, professional email and payment collection rely on outside suppliers.

We select those suppliers carefully and follow up operations, but we control neither their lead times, nor their interruptions, nor their own terms. A delay or unavailability on their part cannot be attributed to us, and gives rise to no compensation beyond what is set out in the following section.

26. Respective responsibilities

WE UNDERTAKE to provide the services ordered, to keep you informed of their state, to issue accurate invoices and to warn you before any due date.

YOU UNDERTAKE to pay the sums due, to keep your contact details up to date and to comply with the terms of use, in particular as to the content you publish — including content published by the Managers, Editors or technicians you have yourself authorised on your website.

Our liability in respect of paid services is capped at the sums you have actually paid us for the service concerned during the twelve months preceding the triggering event. It does not extend to indirect damage, in particular loss of turnover or of clientele.

THESE LIMITATIONS DO NOT APPLY in cases of gross negligence or wilful misconduct, nor where the law does not allow liability to be limited.

27. Changes to services and prices

Prices may change. A new price never applies to a period already invoiced or already paid, and gives rise to no retroactive adjustment: it takes effect from the following renewal period, and you are informed of it before the corresponding invoice is issued.

You remain free not to renew.

28. Governing law and disputes

These terms are governed by the law of the République Démocratique du Congo.

In case of difficulty, contact our support team first. Failing an amicable agreement, the dispute falls to the competent courts of the République Démocratique du Congo, without prejudice to any mandatory provisions you may benefit from where you reside.